Frequently Asked Questions
Where is Gloskin Organics located?
Gloskin Organics is a South African beauty and skincare brand based in Durbanville, Cape Town.
We operate online and deliver nationwide across South Africa.
Can I place an order online?
Yes. You can place an order directly through our website 24 hours a day, 7 days a week.
Once your order has been successfully placed, you will receive an order confirmation and we will begin processing your order for delivery.
Do you deliver nationwide?
Yes. We deliver nationwide across South Africa.
Delivery times may vary depending on your location and courier service.
How long does delivery take?
Orders are typically processed within 1–2 business days.
Once your order has been dispatched, delivery generally takes 3–7 business days, depending on your location and courier schedules.
You will receive tracking information once your order has been dispatched.
Tell me more about your products.
Gloskin Organics offers skincare, body care and beauty essentials designed to support simple and enjoyable everyday self-care.
Our range currently includes our signature Turmeric & Lemon body-care collection, facial-care products, bundles and selected beauty and raw ingredients.
We are continuously expanding our range with thoughtfully selected products and ingredients.
Are your products suitable for all skin types?
Our products are suitable for most skin types, but everyone's skin is different.
If you have sensitive skin or are using a product for the first time, we recommend performing a patch test before full use.
If irritation occurs, discontinue use.
Are your products for hyperpigmentation?
Our products are cosmetic skincare products designed to cleanse, exfoliate, moisturise and nourish the skin while supporting a smoother, more even-looking and radiant complexion.
Some of our formulations contain ingredients commonly used in skincare for the appearance of uneven skin tone, such as Turmeric, Niacinamide and Alpha Arbutin.
They are not intended to diagnose, treat or cure hyperpigmentation or any medical skin condition.
Can your products help improve the appearance of uneven skin tone?
Our products are formulated to support smoother, softer and more radiant-looking skin.
Some ingredients in our formulations are commonly used in skincare to help improve the appearance of dullness and uneven-looking skin.
Results vary from person to person, and consistent use as part of a regular skincare routine is recommended.
Will the Turmeric & Lemon Body Scrub stain my skin, bath or clothing?
The Turmeric & Lemon Body Scrub is formulated for cosmetic use and is designed to rinse away when used as directed.
Because the formula contains turmeric, we recommend rinsing your skin and shower or bath thoroughly after use.
Avoid contact with light-coloured fabrics until the product has been completely rinsed away.
How often should I use the Body Scrub?
We recommend using the Turmeric & Lemon Body Scrub 2–3 times per week.
Gently massage the scrub onto damp skin using circular motions, then rinse thoroughly.
Avoid excessive scrubbing, especially if your skin is sensitive or irritated.
Can I use all the products together?
Yes. Our Turmeric & Lemon body-care products can be used together as a simple three-step body-care routine:
Step 1 — Exfoliate: Turmeric & Lemon Body Scrub
Step 2 — Moisturise: Turmeric & Lemon Body Cream
Step 3 — Nourish: Turmeric & Lemon Body Oil
Using the products together creates a simple, consistent body-care routine.
Which product should I start with?
If you're new to Gloskin Organics and want a complete body-care routine, we recommend the Turmeric & Lemon Brightening Skincare Set.
It includes the Body Scrub, Body Cream and Body Oil, giving you three essential steps in one convenient set.
Are your products cruelty-free?
Yes. Gloskin Organics products are not tested on animals.
Do you offer free shipping?
Yes. We offer free shipping on orders over R600 nationwide across South Africa.
For orders below R600, the applicable shipping fee will be calculated at checkout.
What payment methods do you accept?
We accept secure online payments through Payfast, with supported payment options including credit and debit cards, EFT and other available payment methods.
Available payment options are displayed during checkout.
Can I return a product?
Returns, refunds and exchanges are subject to our Return & Refund Policy.
Please review our policy for the eligibility requirements and the process to follow if you need to request a return or refund.
How can I contact Gloskin Organics?
We'd love to hear from you.
Email: orders@gloskinorganics.com
WhatsApp: +27 78 580 0834
Phone: +27 73 310 3195
Our team will respond as soon as possible during business hours.