Return & Refund Policy – Gloskin Organics (Pty) Ltd

Business Information

Gloskin Organics (Pty) Ltd
Reg. No. 2020/448266/07
Unit 1 The Oaks On Church, Church Street, Durbanville, 7550, South Africa
Email: orders@gloskinorganics.com
Telephone: +27 73 310 3195
WhatsApp: +27 78 580 0834

1. Our Commitment

At Gloskin Organics, we want every customer to feel confident when shopping with us. If something is not right with your order, we are here to assist and work towards a suitable resolution.

This policy outlines the conditions and process for returns and refunds.

2. Eligibility for Returns

We accept returns for both defective and non-defective products, provided that the following conditions are met:

Products must be unused, unopened and in their original packaging.

Return requests must be submitted within 7 days of receiving the order.

Valid proof of purchase, such as an order number or receipt, must be provided.

For hygiene and safety reasons, opened or used skincare and haircare products are only eligible for return if they are defective or incorrect.

3. How to Request a Return

To initiate a return, please contact us using any of the following:

Email: orders@gloskinorganics.com
WhatsApp: +27 78 580 0834
Telephone: +27 73 310 3195

Please provide your order number and briefly explain the reason for the return.

Once your request has been received, we will review the details and provide you with the appropriate return instructions.

4. Return Shipping Costs

For products that are defective or incorrectly supplied, Gloskin Organics will cover the applicable return shipping costs.

For non-defective returns, the customer is responsible for the cost of returning the product.

Return shipping costs will only be reimbursed when the return is the result of an error on our part, such as an incorrect or defective product being supplied.

5. Refunds

Returned products will be inspected once received. We will then confirm whether the return meets the requirements for a refund.

Approved refunds will be processed within 5–10 business days and issued to the original payment method used for the order.

Original delivery charges are non-refundable unless the return is due to an error on our part, including the supply of an incorrect or defective product.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

We do not provide direct product exchanges.

If you would prefer a different product, you may place a new order after your original refund has been processed.

7. Return Requirements

For a return to be accepted:

The product must be unused and unopened.

The product must remain in its original packaging.

The return request must be submitted within 7 days of receiving the order.

Proof of purchase must be provided.

Returns that do not meet these requirements may not be accepted.

8. Additional Information

Return and delivery timeframes are estimates and may vary depending on the courier service, delivery destination and circumstances beyond our control.

Due to hygiene and safety considerations, opened or used skincare and haircare products cannot be returned unless they are defective or were supplied incorrectly.

If you believe you have received a defective or incorrect product, please contact us as soon as possible so that we can assist you.

9. Contact Us

For any questions regarding returns or refunds, please contact:

Gloskin Organics (Pty) Ltd
Email: orders@gloskinorganics.com
WhatsApp: +27 78 580 0834
Telephone: +27 73 310 3195
Address: Unit 1 The Oaks On Church, Church Street, Durbanville, 7550, South Africa