Shipping & Delivery Policy – Gloskin Organics (Pty) Ltd

Business Information

Gloskin Organics (Pty) Ltd
Reg. No. 2020/448266/07
Unit 1 The Oaks On Church, Church Street, Durbanville, 7550, South Africa
Email: orders@gloskinorganics.com
Tel: +27 73 310 3195

1. Our Commitment

At Gloskin Organics, we want every order to reach you safely, securely, and within the expected delivery timeframe. Each order is carefully prepared at our Durbanville fulfilment centre before being handed over to our courier partners.

2. Order Processing

Orders are normally processed within 1–3 business days once payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, holidays, or periods of unusually high order volumes, processing may take slightly longer. If this happens, we will keep you informed.

Once your order has been dispatched, you will receive tracking details by email or WhatsApp.

3. Delivery & Shipping Fees

We offer standard delivery throughout South Africa, with an estimated delivery time of 3–5 business days after your order has been processed.

Shipping Charges

Orders below R600: A standard delivery fee of R109 applies.

Orders of R600 or more: Standard delivery is free nationwide.

High-risk areas: An additional delivery charge may apply depending on the destination. If an additional charge is required, we will communicate this to you before dispatch.

The applicable shipping charges will be displayed at checkout before you complete your order.

4. Delivery Areas

We currently deliver to customers throughout South Africa, including residential and business addresses.

Some remote or high-risk locations may be subject to additional delivery charges or delivery restrictions depending on the courier service available in the area.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number or tracking link via email or WhatsApp.

You can use the tracking information to follow the progress of your delivery.

6. Please Check Your Delivery Details

Please ensure that your delivery address, contact number, and other delivery information are accurate and complete when placing your order.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

If you notice an error after placing your order, please contact us as soon as possible so that we can try to correct it before the order is dispatched.

7. Delivery Delays

While we work with our courier partners to deliver orders within the expected timeframe, occasional delays may occur due to circumstances such as:

High courier volumes

Severe weather conditions

Remote delivery locations

Other circumstances outside our control

Once an order has been handed to the courier, the delivery process is managed by the courier service.

8. Lost or Damaged Parcels

If your order does not arrive or arrives damaged, please contact us within 48 hours of the expected delivery or receipt of the parcel.

We may request photographs, order information, or other relevant details to assist with investigating the matter with the courier.

9. Shipping & Returns

If you receive an incorrect or faulty product, Gloskin Organics will cover the applicable return shipping costs.

If you choose to return a product for another reason, the return shipping cost will be your responsibility.

Original shipping charges are non-refundable.

Please refer to our Return & Refund Policy for full information about eligible returns and refunds.

10. How We Fulfil Your Orders

Courier Partners: We use trusted South African courier services to deliver customer orders safely and reliably.

Packaging: Products are securely sealed, packaged, and quality-checked before dispatch.

Fulfilment: Orders are prepared and dispatched from our Durbanville fulfilment centre within 1–3 business days after payment has been confirmed.