Shipping policy

Shipping & Delivery Policy

1. Overview

At Gloskin Organics, we take great care in ensuring that your skincare products are delivered safely, securely, and in excellent condition. All orders are packed and shipped from South Africa.

By placing an order on our website, you agree to the terms outlined in this Shipping & Delivery Policy.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays
  • During busy periods or promotions, processing may take an additional 1–2 business days

Once your order has been shipped, you will receive a confirmation email or message with tracking details.

3. Shipping Options & Delivery Times

Standard Delivery

  • Delivery time: 3–7 business days
  • Available nationwide across South Africa
  • Shipping cost is calculated at checkout (or flat rate if applicable)

Express Delivery (where available)

  • Delivery time: 1–3 business days (major cities only)
  • Additional courier fee applies

4. Delivery Coverage

We currently deliver within South Africa only.

We deliver to:

  • Residential addresses
  • Business addresses

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp so you can monitor your delivery.

6. Incorrect Address Disclaimer

Please ensure that your delivery details are correct at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Lost parcels due to incorrect information provided by the customer

If you notice an error, please contact us immediately.

7. Delays & Courier Responsibility

While we aim to ensure fast delivery, delays may occur due to:

  • High courier volumes
  • Weather conditions
  • Remote delivery locations

Once your order has been handed over to the courier, delivery timelines are managed by them.

8. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of expected delivery.

We may request supporting evidence (such as photos) to assist with a courier investigation or claim.

9. Returns Related to Shipping

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
  • Original shipping fees are non-refundable

Shipping Service Information

Courier Partners

We work with trusted South African courier services to ensure safe and timely delivery of all orders.

Packaging

All products are:

  • Carefully sealed to prevent leakage or damage
  • Securely packaged for safe transport
  • Quality-checked before dispatch

Fulfilment

All orders are prepared and shipped from our South African fulfilment location within 1–3 business days after payment confirmation.